Khafre is a one-stop document management & generation system that sets a new standard for data gathering and sharing of critical customer financials. The Khafre system finally ushers in the era of the "really paper-less office".
Important tips for emergencies:
We constantly monitor all sites & services and might already be working
on the problem you are reporting.
Please give yourself a couple minutes to check out a few things before you call an emergency.
Make sure your internet connection is working:
If your web site, Admin Center or e-mail servers cannot be reached or
you experience difficulties such as timeouts, please make sure you can
connect to at least one or two known web sites that are not located on our network (for example try Google.com, Yahoo.com, etc...). If you can't connect to these sites, chances are you are experiencing a local network or routing outage, an internet connectivity problem or a hardware problem with your computer. Contact your IT Department or ISP to resolve internet connectivity issues.
Be prepared:
If you have encountered an error message or are reporting an error
condition, please make sure to note the page, error number and error
message encountered. This will greatly speed up problem diagnostics.
We understand that your e-business is critical to your company and
will do our very best to assist you. Please help us by trying to
"reconstruct" the event and gather all useful information before you call.
Make sure you call about a technical problem we can support:
We will always try our best to help you but we cannot address issues
with your local network, operating system, desktop software or hardware.
Contact your network administrator, the software publisher or the
hardware manufacturer support instead.
Legitimate emergencies:
We recognize as legitimate emergencies any of the events listed below:
Your web site is unresponsive (in either HTTP or HTTPS protocols).
Orders cannot be processed on the web site because of shopping cart errors.
The store Admin Center cannot be accessed.
Our E-Mail services are unresponsive.
Your FTP service is unresponsive.
Your Statistics Server is unresponsive.
Serious "bug" discovered in Shopping cart and/or Admin Center software.
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